At TDC, we make a living from digital development and want to take good care of the data that comes with this development. This applies both to information about our customers and our employees.
We’ve been processing personal data for more than 135 years, and we were among the first in Denmark to make a public statement on this subject. At TDC, we still want to be a trustworthy and transparent company that leads by example.
The General Data Protection Regulation sets out rules regarding your rights as a private individual and your personal data. We will tell you more about this below. You can also get more information on our Personal data pages.
TDC Erhverv mainly deals with businesses, organisations, municipalities, official bodies, etc.; these are our customers. But our customers’ employees are also our users when we deliver products to our customers. The customer’s employees may use the products for work or private purposes. The employees may use products privately that they pay for themselves, or that their employer pays for through gross salary schemes. In some cases, we also supply products to our customers’ employees directly, but in most cases we deliver YouSee products to our customers’ employees.
The personal data we process may be, for example, the customer’s employees’ personal data, managers’ personal data or the company owner’s personal data. We may also be provided with personal data in connection with a dialogue about an offer with an existing or potential customer.
We also have customers who make our products available to customers and users who are not employees. In these cases, we are also provided with personal data to enable us to deliver the products.
We also process the personal data of people who contact us or whom we deal with in another connection.
Below, we describe the people whose personal data we process, e.g. “you / your customer/user/employee”.
You can find a glossary here.
1. About TDC Erhverv’s personal data protection policy
When you use TDC Erhverv’s products and services, you give us some of your personal data. In the personal data protection policy, you can read what information we collect, why we collect it and what we use it for. It is important for us to take good care of your personal data, and we hope that you will take the time to read how we do it.
Structure
TDC Erhverv’s personal data protection policy consists of a general policy description (this document) and a number of specific descriptions of the personal data processing that is done in connection with various processes and use of TDC Erhverv’s individual products.
When you use our portals/websites, we collect cookies about you. You can read about cookies here.
When you do business with TDC Erhverv, the agreement will contain general terms and conditions for the use of the product or service in question. You can read more about the terms and conditions for business customers here.
When the product or service we provide to your company requires a data processor agreement, the agreement will usually be covered by the general terms and conditions of use of the product or service.
If you apply for a job at TDC Erhverv, Nuuday A/S will process personal data about you. You can read more here.
Who is responsible for the processing of your personal data?
Nuuday A/S, central business reg. no. 40075291, Teglholmgade 1, 0900 Copenhagen C determines the purposes for which TDC Erhverv may collect and process your personal data, and is therefore the “data controller” according to the rules for the processing of personal data.
Who can you contact?
If you have any questions about this personal data protection policy or further questions about how we process your personal data, you are welcome to contact TDC Erhverv’s customer service centre.
You can also contact TDC Erhverv’s customer service centre if you discover or suspect that we have broken the rules for the processing of personal data.
In addition, you can contact the TDC Group’s Data Protection Officer (DPO) at: dpo@tdc.dk
Contents
In our personal data protection policy, you can read about:
what personal data we collect, how we collect it and how we use it
who has access to your personal data and how long we keep it
how we protect your personal data
your rights in relation to our processing of your personal data
general information on data security and security policies in TDC
who to contact if you have any questions.
2. What personal data do we collect, how do we collect it and how do we use it?
TDC Erhverv collects personal data about you for a variety of purposes. The information is collected or created when you, for example, visit our websites (cookies), participate in surveys, register as a new customer or use our products or services. The customer journey below illustrates the different steps that require us to collect data so that we can provide our services to you.
Below you can find general information about how and for what purposes we collect and process your personal data in the different parts of the customer journey.
Step 1: “I investigate”
When you visit TDC Erhvervs’s website or contact us, we collect personal data about you. You can read more about personal data processing on our website here.
We process the personal information in order to improve the services and products that we offer you and to be able to make an offer to a customer/employer. We use the information, along with other customer information, in Nuuday’s Business Intelligence (BI) system for statistics, marketing strategy and targeted marketing. You can read more about Nuuday’s use of the BI system here.
The personal data that we collect for these purposes when you contact TDC Erhverv may be your name, address, telephone number, email address, job title, social security number, TDC customer number, birthday, customer number, IP address, whether you have given us permission to send you marketing materials, and what products or services you have purchased from us. We mainly collect the information through our own systems and websites. However, in some cases, we receive your information from one of our partners, e.g. in connection with customer surveys or if you are participating in a competition. You can read more about personal data processing in connection with Nuuday’s use of surveys here .
We will only send you ads and offers by phone, post or email if you have allowed us to do so.
Your personal data is generally processed by us in TDC Erhverv, but in some cases it is transferred to subcontractors or external partners who help us conduct customer surveys, send out marketing materials, etc.
We process your personal data on the basis of a balance of interests, where we continuously balance the protection of your privacy against our interest in processing your personal data.
Step 2: “I sign up / change products or services”
TDC Erhverv needs some of your personal data in order to register you as a customer or change your current solution and thus provide the service and/or product you want. Our legal basis for collecting this information is sometimes our contractual obligation to provide a particular service to you, but is mostly based on our legitimate interest. This is because you as a customer of TDC Erhverv are usually registered through your company, which will be registered as the legal owner. This means that you as an end user are not necessarily a direct customer of TDC Erhverv and that the contract has not been entered into directly with you.
The information we collect for these purposes is usually the name, address, phone number, email address, your company’s central business register number, TDC customer number, IMEI number (your phone’s unique ID number) and ICC number (your SIM card’s unique ID number). We may also collect your name and address, job title, employee ID, initials, the email address and phone number you use at your workplace, and possibly your private email addresses. We may also need your date of birth, for example if you have a broadband connection at home provided by your workplace. Otherwise, we will not be able to deliver your product. We mainly collect the information from the company we have entered into the contract with, but we may also collect it directly from you as a customer, for example if you have a gross salary scheme. In this case, we collect your information based on a contractual obligation. We collect the information by email, phone or online. If you want to have your work mobile number changed to a private number, we also need your social security number in order to register you in our systems and carry out a credit rating. In this case, the processing of your social security number will be based on your consent.
We assign you one or more IP addresses and register/assign/link mobile identification numbers (e.g. IMSI/ICC number, IMEI number, serial number for mobile phone/hardware) and one or more TDC account numbers.
We store the email address you or your company provides us with in order to communicate with you about the order and delivery.
We may ask you to inform us about your bank account/NEM account, for example so that we can charge you co-payment for your company subscription, or because we owe you money and need to credit an amount to you.
In connection with creating a company-paid subscription, you inform us or your employer of who is the legal owner/payer in your household. This is so we can change the information we have to what has been agreed in the contract with your company or with you concerning who the future legal owner and payer should be.
In order to offer employee solutions to your employer, we examine what can be supplied at the employee addresses that the employer informs us about, or the employer-paid solutions we already provide. This is in order to offer you and your employer the best possible solutions.
When your company has entered into an agreement concerning, for example, supplying broadband to you at your home address, you will often be offered to place the order on TDC’s ordering portal (eWeb solution). We will send you an email and a link to our ordering portal. There you will be asked to provide some of the above information so that we can order the agreed products for you. Some of the information will be listed when you log in because we will have received it from your employer.
If your employer has assigned you a secure mobile, priority telephony or a secured line (e.g. Nalla circuitry), we will have this in our records.
If you work for a company where you need access to areas where TDC has access control, we may also process information such as your name, job title, address, date of birth, a photo of you, key tokens and the codes for them, as well as which locations/addresses these apply to. In addition, we may register your movements in and out of the location/address.
For companies, including one-person business, we obtain the company’s central business register number for automatic and possibly manual credit rating. We also carry out automatic credit ratings of individuals when we set up a subscription and in connection with subsequent purchases.
We process the personal information across the TDC Group, for example in order to be able to deliver your order, repair faults, investigate a complaint or offer you a better service or product.
When we plan and carry out the deliveries of products and services, our employees will process personal data about you in order to be able to complete the deliveries. This may include information about the delivery addresses, the delivery date, your name, mobile number, email address and the products you need to have delivered. We may also have information about an alternative contact person that you or your employer have given us.
If we receive a letter from you that does not indicate who it is addressed to or if the recipient is not in our system, we will process the letter manually to find the right recipient, after which the letter is usually scanned into our IT system for further processing.
Your employer may have access to our self-service solutions and will be granted user access to the employees who handling orders and fault reports. These employees will be able to view, register, modify and delete information about employer-paid telephony and broadband solutions etc. to the employees of the company. They will also be able to see historical data as long as the employees are registered in the system. It is the employer’s responsibility to discontinue products for employees and delete these employees from the self-service system when the employees leave the company.
TDC Erhverv takes care of all order handling, while delivery, installation and processing of the order may be handled by subcontractors, depending on the type of product or service you have ordered. Handling personal data in connection with deliveries is described for each product or service in step 3: “I use”. There you can also see a list of our products and services.
If you change from one product to another, e.g. when upgrading your internet connection, we will handle this the same way we handle a new order. However, the difference in this case is that we have already registered you as a customer and therefore do not need to collect more personal data to make the change. Activities related to a change of product are described under step 2 of the customer journey: “I sign up / change products or services”. The processing will be the same as described under Products and Services.
At TDC Erhverv it is possible to sign up to a user panel, which is used to contact users of TDC.dk and TDC Erhverv’s self-service system in connection with testing new functionalities. In order to contact users, we need to store the email addresses of users who have consented to be contacted. We store users’ email addresses for six months, after which they are automatically deleted.
Step 3: “I use”
Step 3, “I use” covers four areas:
“I use”, which concerns the processing of the information that occurs when you use a product or service.
“I pay”, which concerns paying for the use of the product or service (creating invoices).
“I have a problem”, which is about providing you with support if you experience problems with the product or service.
“I share”, which relates to any social media activity, e.g. on Facebook.
“I use”
TDC Erhverv processes information about your use of our products and services. We do this partly to ensure that you have a good, consistent user experience, to be able to provide the service you have requested, and to ensure that we have the correct information for our invoices.
When you use one of our products or services, we usually only process the information you gave us when you signed up (see step 2 above). However, in some cases, we collect or register additional personal data when you use our products or services, e.g. our postal services. Your contact lists, calendars, and information in the emails you receive and send will contain personal data. In some cases, personal data is created when you use our products and services, e.g. traffic and location data generated in our mobile services, and data from cookies created when you visit our websites.
The personal data that is collected or created, and how we handle and protect it, is described in detail in the individual policies for each product or service. When you use a product or service from TDC Erhverv, we process your personal data in order to fulfil a contractual obligation, which is to provide the product or service to you.
In some cases, we may also be legally required to process your personal data in connection with your use of our products and services.
“I pay”
TDC Erhverv also processes personal data about your consumption to be able to generate an invoice we can send to the company with which we have entered into the agreement. For example, if you have been abroad in connection with your work and have therefore had a higher consumption than usual, it will appear on the bill and be visible to your employer. In some cases, TDC Erhverv will also use your information to improve our workflows and payment systems.
The personal data we typically use for these purposes is your name, address, phone number, billing status, consumption and bank details. We also collect and use your social security number in special cases where it is necessary to recover debts. We use partners to recover the debt for us. The relevant information is collected through our systems and depends on the subscription or service you have chosen.
When investigating billing issues, we will also be able to see what other subscriptions are linked to your address, including consumption/billing of e.g. movies on Blockbuster.
In case of non-payment, we may use a debt collection company to recover outstanding debts from you to us and in so doing collect and disclose the necessary information to our debt collection supplier.
To ensure correct billing, we perform random checks and analysis of payments for our products, where we for example review information about the products you and your employer have with us, including consumption patterns.
When your employer pays for your telephony usage, your employer will be able to see or get information from us about your usage and calls. For example, we will have a meeting with your employer, where we review lists of the solutions/products delivered to the employees, the prices and usage. If your employer’s contract also includes agreements on discounts for employees or gross salary schemes, the employer will also be able to find out what you are paying for products to verify that we are billing you correctly.
In connection with accounting processes (e.g. invoicing), our finance department can send the relevant information to be used to our third-party subcontractor, who may be outside the EU.
We process your personal data for these purposes in order to fulfil a contractual obligation, including the ability to pay. For other purposes, e.g. for credit rating and disclosure to debt collection agencies, the processing is based on a balance of interests, where we balance our interest in processing your personal data against the wish to protect your privacy.
“I have a problem”
TDC Erhverv processes your personal data when we help you answer any questions you may have about your subscription or service with us. For example, these may be questions about your bill, if you cannot get your product to work, or if you have questions about self-service or additional services.
In order for us to identify you as a customer, find the correct information in our systems and respond to an enquiry from you, we will normally ask you to provide your name, phone number, TDC customer number or central business register number, either over the phone, by email or online contact, such as chat or Facebook. If you allow us to do so, we will also record the conversations for internal training purposes. The personal data we will need in addition to this depends on what the enquiry is about. For example, if it relates to your bill, we will look up your usage so we can account for the bill in question. If your question is about how to use our self-service system, we will guide you through it. We collect this information through our systems.
Some of our customer support subcontractors may be located outside the EU.
You can read more about security and our use of subcontractors below under “Accessing and sharing data”. You can also find more information about our use of subcontractors for each product or service under “Products and services”.
In connection with fault repair with your employer, we can log in and view and process the information that your employer can also see and process in our self-service systems.If you or your employer contact us about a fault, we create a fault report with information about what the fault is about, who sent it, and which product and place of delivery it concerns. We document the troubleshooting process and note comments we receive, or your employer/their employees create a fault report and comment directly in our troubleshooting system to describe the fault repair process and solve the problem.
If you consult an advisor when you contact us, e.g. an accountant or lawyer, we will process the information we receive. This assumes that you have provided the necessary power of attorney for this.
If our support is necessary for providing the ordered product or service, we will need to process your personal data in this context to fulfil our contractual obligation. In other support cases, the processing is based on a balancing of interests, where we balance our interest in processing your personal data against the wish to protect your privacy. Phone conversations are only recorded with your consent.
“I share”
TDC Erhverv processes your personal data when you as a customer, end user or potential customer communicate with us via social media and when we use these media for marketing.
When you communicate with us, e.g. in connection with support via social media, we need to be able to identify you as a customer and find the correct information in our systems. We will therefore normally ask you to provide your name, phone number and other relevant information so we can respond to your enquiry, either over the phone, by email or online contact, such as chat or Facebook. The personal data we will need in addition to this depends on what the enquiry is about. If your question is about how to use our self-service system, we will guide you through it. If we need new personal information we will ask you to provide it.
We also use social media to target advertising to you. The information we normally use for this purpose is your email address, the TDC products or services you have, your consumption of movies and music, for example via Nuuday’s services, and user identifiers related to your use of our digital communication channels. We collect this information either through our own systems or in connection with the collection of user behaviour on our digital communication channels.
Some of the subcontractors that help us with customer support and targeted marketing may be located outside the EU.
You can read more about security and our use of subcontractors below under “Accessing and sharing data”. You can also find more information about our use of subcontractors for each product or service under “Products and services”.
If our support is necessary for providing the ordered product or service, we will need to process your personal data in this context to fulfil our contractual obligation. In other support cases, the processing is based on a balancing of interests, where we balance our interest in processing your personal data against the wish to protect your privacy. Our targeted advertising via social media is based on a similar balancing of interests.
“I leave”
If the contract is terminated, TDC Erhverv processes your personal data to be able to discontinue your company’s service with TDC Erhverv and your subscription or service.
The personal data we need to close your subscription or service is generally only the company name and customer number. As part of the appendix to the contract and in order to close our service, we also process the following information about you: name, address, phone number and email address. In addition, we may generate a final settlement that will show your consumption as an end user will appear. Once we have ensured that we have found all the right end users for a customer, we close the service and thus your subscription in our systems.
When we close your account, we delete the information that is no longer needed. The information in question depends on the individual products and services. For more information about this, see under the heading “Products and services”.
We process your personal data for this purpose in order to fulfil our contractual obligations.
2.1 Products and services
Here you can find more information about how we handle your personal data in relation to a particular product or service:
TDC Erhverv Call Recording 48 timer
TDC Erhverv DBA Call Center Supervisor og Wallboard
TDC Erhverv DBA TDC Mailfilter
TDC Erhverv DBA Zylinc-tjenesterne
TDC Erhverv Skype for business og Teams
TDC Erhverv Netværk_Bredbånd_Home Internet_Bredbåndtelefoni
TDC Erhverv PC-sikkerhed, Guard og Freedome
TDC Erhverv Wi-Fi Intelligence
TDC Erhverv Works_Mobileløsninger mv
TDC Erhverv Scale og TDC Erhverv ONE
TDC Erhverv SIP Trunk_ISDN_PSTN_Fastnet mv.
Selvbetjent Telefonmøde / TDC Konferenceservice
2.2 Consent
Some processing of your personal data requires clear consent from you. This applies, for example, to the processing of social security numbers, the recording of telephone conversations and certain types of marketing and customer surveys that are not necessary under other legislation, for the purpose of fulfilling a contract with you or based on a balancing of interests. The text in the statement of consent will explicitly state what information we process, how we do it and why. It will also state how long your consent will last.
You always have the right to withdraw your consent. We ensure that it is as easy to withdraw consent as it is to give consent, and we keep documentation to prove that you have consented to us processing your personal data.
3 Who has access to your personal data and how long do we keep it?
3.1 Accessing and sharing information
To ensure that only relevant persons have access to your personal data when they assist you in one of the steps of the customer journey with us, we have imposed strict access restrictions in the systems where the information is stored and processed.
This means that an employee does not have access to your personal data unless he or she has to perform a task necessary to provide you with a product or service. Depending on the task to be performed, the employee will only gain access to the personal data necessary to perform the task. We also require our partners and subcontractors to be equally restrictive if they handle your personal information on our behalf.
We share personal data with our partners and subcontractors in the following situations:
In order to provide you with a product or service. In situations where we share (transfer) personal data to a subcontractor or partner, we only transfer the personal data they need to perform their part of the task. We also ensure that the subcontractor or partner processes the personal data in a secure and confidential manner and that they follow our instructions.
With your consent: In some cases, we share personal data with companies, organisations or people outside TDC Erhverv, once you have consented to it.
After a balancing of interests: In some cases, we share personal data with companies, organisations or persons outside TDC Erhverv, when we have a legitimate interest in doing so, and this interest does not lead to your privacy being compromised.
For legal reasons: In order to comply with legislation, other regulations, legal processes or to comply with legitimate requests from public authorities.
In order to enforce our terms and conditions related to the individual service, including when investigating potential violations.
In order to detect, prevent or otherwise address fraud or security or technical problems.
In order to protect ourselves from breaches of rights or security and from damage to the TDC Group’s property, our users or the public, as required by law or otherwise permitted.
A subcontractor may have parts of their products or services in a country outside the EU (a third country) and therefore your personal data may be sent out of the EU. In these situations, our subcontractors are obliged to ensure that the same security regulations and measures that protect your personal data within the EU are also applied to the personal data transferred to countries outside the EU. This means that your personal data is equally secure whether it is processed within the EU or in a third country.
You can read more about which types of personal data are transferred to which types of subcontractors under “Products and services”, and whether a subcontractor processes your personal data within the EU or in a third country.
3.2 Storage of personal data
TDC Erhverv does not wish to store your personal data for longer than necessary. We store the personal data for as long as is necessary to provide our products or services to you, for as long as is necessary to be able to accommodate e.g. complaints or legal proceedings, or for as long as other legislation requires. We also store your information for a short period of time after you have terminated your agreement with us so that we can recover your account if you wish (during the cooling-off period), or so we can answer any questions you may have about how we processed your personal data while you were a customer with us.
We have a general procedure for how long we store certain types of personal data. However, there may be exceptions to this, so we recommend that you look at the descriptions under “Products and services”, which contain information about how long the information is stored for each product and service.
We ensure that the set data storage time (the period we store your information) also applies to our subcontractors. They do not store your information for longer than we do.
4. How do we protect your personal data?
To ensure that your personal data is processed in a secure manner, we have implemented an information security management system based on best practice ISO27001 and the Insurance and Pension standard. This system provides management, process and other administrative, technical and physical controls that ensure that our IT environment is secure as regards confidentiality, integrity and accessibility.
We also pay special attention to the systems and applications that process your personal data. For each of these systems, we have special safety requirements and controls.
The safety requirements and controls are in place both with us and with our subcontractors, so that the entire service supply chain is secured. We perform audits and security checks, e.g. vulnerability and penetration tests, both on our own systems and on systems operated by our subcontractors.
Some of our services are also security-certified and subject to external ISAE audits.
The IT environments, systems and applications we use to provide customer service and products, as well as to store and process personal data, are assessed and designed to be as secure as possible.
5. Your rights
TDC Erhverv respects your rights, and the personal data you provide to us belongs to you.
Among other things, you have the right to access, correct, transmit and object to the processing of your personal data.
People have different needs when it comes to protecting their personal data. We make every effort to make it clear what personal data we and our partners collect, so that you can exercise your rights.
5.1. Right of access
You have the right to know what personal data we process about you.
The personal data we process depends on which products and services you use. You can read more about the following information under the personal data policies for the individual products:
The purpose of the processing.
What kind of personal data we process.
The basis for each processing of personal data.
Which organisations or individuals will have access to your personal data.
How long we store personal data.
Where we have collected your personal data from if it has not been collected from you.
The relevance, details and significance of profiling or automated decisions made based on your personal data.
How we secure your rights if your personal data is transmitted to another country.
You can also ask for a copy of your personal data. Read more under “Right of access” below.
5.2. Right of access to your personal data
You have the right to obtain access to your personal data. To protect your personal data, we must verify your identity in a relevant way before we give you access to your information.
When we provide you with your personal data, we must also inform you about:
The purpose of the processing.
What kind of personal data we process.
The basis for the data processing.
Which organisations or individuals will have access to your personal data.
How long we store personal data.
Where we have collected your personal data from if it has not been collected from you.
The relevance, details and significance of profiling or automated decisions made based on your personal data.
How we safeguard your rights if your personal data is transmitted to another country.
You can request access to your information on tdc.dk/persondataWe process all requests as soon as possible and within one month you will receive confirmation that the transfer has taken place or information about when we expect it to happen.
5.3. Right to have your personal data corrected
TDC Erhverv ensures that the collected and stored personal data is correct. In cases where you believe the information is inaccurate or incomplete, we encourage you to contact us so we can correct it.
However, we have the right to reject your request if it is unfounded or if we repeatedly receive the same requests from you. In such cases, we reserve the right to charge an administration fee. We also reserve the right to reject your request if it does not have a purpose.
You can ask to have your personal data corrected by contacting our customer service centre. We process all requests as soon as possible and within one month you will receive confirmation that the transfer has taken place or information about when we expect it to happen.
5.4. Right to erasure
TDC Erhverv has an erasure policy to ensure that no personal data is stored longer than necessary. In addition, you can ask for personal data about you to be erased.
You have the right to have your personal data erased by TDC Erhverv when:
the personal data is no longer necessary (if you are no longer a customer of ours and we therefore no longer have the right to keep the data)
you withdraw your consent (read about consent above)
you object and, after a balancing of interests, we find we have no reason to process your information
the information has been unlawfully processed
there is a legal obligation under EU regulation and Danish law.
You do not have the right to have your personal data deleted when the processing is necessary for:
exercising the right to freedom of expression and information
complying with a legal obligation under EU regulation or Danish law
accommodating public interest
archiving purposes related to public interest, scientific, historical or statistical purposes;
establishing, exercising or defending legal claims.
You can ask to have your personal data deleted by contacting our customer service centre. We process all requests as soon as possible, and within one month you will receive confirmation that the transfer has taken place or information about when we expect it to happen.
5.5. Right to data portability
You also have the right to receive your personal data – in a standard, structured and machine-readable format – once you have provided the information to us yourself. You can also have the information transferred to another supplier. This right is called the right to data portability and applies when:
you have consented to the processing or when the processing is carried out on the basis of a contract, and
the processing is carried out automatically (digitally).
5.6. Right to object
You have the right to object to our otherwise lawful processing of your personal data if the processing is based on a balancing of interests between our purposes and your purposes and right to privacy.
If the objection is justified, we will limit the processing as described below.
You also have the right to object to our processing of your personal data for direct marketing purposes. If you object to this processing, we may no longer process your personal data for this purpose.
5.7. Right to restriction of processing
You have the right to have our processing of your personal data stopped if:
you believe that the personal data is incorrect. We will stop the processing until we have confirmed that the personal data is correct
the processing is illegal. Instead of having your personal data deleted, you can have the processing stopped if:
we no longer need the personal data in order to fulfil the original purpose of the processing, but we must retain the data in order to establish, exercise or defend legal claims
you object to the processing in accordance with Article 21 of the General Data Protection Regulation.
If the processing of your personal data is restricted, we may only retain the personal data and not process it in any way other than the restriction allows.However, there are cases where we can continue processing the data:
with your consent
to establish, exercise or defend legal claims
to protect the rights of another natural or legal person
out of consideration for important public interest in the EU or in a member state.
If you have had the processing of your personal data restricted, we will inform you in the event we lift the restriction at a later date.
5.8. Right to complain to a supervisory authority
You have the right to lodge a complaint with a supervisory authority if you are dissatisfied with the way we process your personal data. The authority may be the Danish Data Protection Agency or the Danish Business Authority, depending on the types of personal data in question. You can find the Danish Data Protection Agency’s contact information at www.datatilsynet.dk and the Danish Business Authority’s contact information www.erst.dk.
6 General information on data security and security policies in TDC
6.1 Compliance and cooperation with regulatory authorities
The TDC Group’s data protection officer is responsible for continuously monitoring and verifying that TDC Erhverv and our partners and subcontractors comply with the rules for processing personal data and with the security requirements we believe are necessary to secure your personal information.
Our data protection officer cooperates with the Data Protection Agency and other local supervisory authorities with regard to compliance with the rules on the processing of personal data and complaints that cannot be resolved by TDC Erhverv.
6.2 Changes to the personal data protection policy
We regularly review our personal data protection policy and update it if there are any changes in our processing of personal data. Any changes will be published here, and significant changes will also be announced via email and other communication channels. This applies especially to our processing of personal data in relation to a particular product or service.
This personal data protection policy was updated on 14 November 2019.