TDC collects and processes personal information via our services. When we do so, we comply with the applicable legislation, including the EU’s new General Data Protection Regulation (GDPR), which came into effect on 25 May 2018. Here we have gathered information on how we comply with the regulation.
When we process your data, we can have two roles: we can be the data controller or the data processor.
Usually TDC Erhverv is the data controller, which means we have the overall responsibility for ensuring that we process only the information that is necessary for providing products or services to our business customers.
Our role as the data controller also means that, in addition to the General Data Protection Regulation, we are regulated by special rules in the telecommunications legislation, which means that we must, for example, meet stricter requirements for security and logging, which is a greater responsibility than a data processor has.
It is therefore up to us to ensure that the personal data is processed in a secure way, that the data subject can access the data processed, and that personal data is erased when we no longer need it to provide the product or service.
Our processing of personal data and thus our role as data controller is described in more detail in TDC Erhverv’s Personal Data Protection Policy
In some cases, TDC Erhverv is the data processor. For example when it comes to information storage and when our services entail storing information for our customers. The services in question include handling customer emails and recording telephone conversations.
To make things easier for our customers, the necessary data processing agreements are incorporated into our terms and conditions. Business customers who need a data processing agreement will receive it through updated terms and conditions.
If you represent the company and have questions about, for example, data processing agreements, please contact your account manager. If you do not know who this is, please contact TDC Erhverv’s customer service centre.
The General Data Protection Regulation gives you some rights in relation to personal data that we have about you.
As an employee of a company (private as well as public, organisation, associations, etc.) and user of our subscriptions, your most important rights are:
If you wish to exercise one of the above rights, please fill out the form below.
We will then ask you to send the requested information to us within two working days, after which we will start processing the case.
All enquiries have a processing time of up to 30 days.
Please note that when we receive your request, an email will be sent to the legal owner asking them to verify that you are the user of the subscription you are seeking insight into.
Once we verify this verification, we cna process your request for insight.
Do you have any questions about the TDC Group’s handling of personal data? For more information, see TDC Group.